Behaviour Facilitation

Behaviour Facilitation


Good work is born out of people's behaviour. What people do, how they do it and why are three cornerstones of successful facilitation. But, good behaviour doesn't form itself. Good behaviour needs to be moulded. It requires understanding, process and work to get right. Behaviour, once crafted, can make teams more productive, more collaborative and more innovative.

Behaviour acts as the foundations to successful work. Build strong foundations.

Next date:
October I TBC
London I TBC

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Beginner course

People are irrational. We like to think that we are level headed and logical. But we aren't. By a long way. 95% of the time people are on autopilot. Meaning 95% of what we do is influenced by where we are, other people and our own psychology.

We know we should go to the gym, but don't. We know we should save more, but don't.
We know, but we don’t.

We conflict ourselves all the time. Same with teams. They conflict themselves too. Giving rise to misunderstanding, conflicting team roles and low creative confidence.

95% is a huge gap for things to go wrong.

Together, in this half day course, we will show you how to close the gap. Combine behavioural insights and design facilitation. We will show you how to run engaging meetings, workshops and events. Take away tools, processes and cheatsheets to use in your next session.

We will also have a 15 minute post session 1:1 to help you apply behaviour facilitation to your specific needs and answer any lingering questions.


What is Behaviour Facilitation?

Behaviour Facilitation combines behavioural insights from across psychology, sociology, behavioural economics with design facilitation. It focuses on helping cross-functional teams to work in new collaborative and engaged ways.



What you'll learn


Redefine roles

Get insight and tools to understand team roles. People's given and self assigned roles have a big impact on how they approach tasks. What they do, how they feel and how they react all depends on their psychological role.

Sense of "Me"

Learn how to get people talking about themselves and explore people's sense of “me”. Conflict in teams is born out of misunderstood "me"s. We will show you how to use play to encourage expression and create ‘fail safes’ to overcome potential conflicts.

Creative confidence

Creativity is messy. It requires a willingness to not know what’s going to happen - and trusting that ideas will come. Look at the factors outside of your control. Learn how these influence what people think and feel in your sessions. And how to connect them into an engaging and meaningful session.

Social biases

When we are uncertain, doing something unpredictable or can’t make an informed decision - we copy other people’s choices. This leaves us open to bias. Biases that lead to misaligned team and limited ideas.
We will show where these social influences come from. And how they change what we do without us even realising.



  • Learn how people’s roles affect how they approach a task.

  • Discover that self-assigned roles can limit people’s creativity, confidence and ability.

  • Master how to reset and redefine individual roles to increase confidence and expression.

  • Explore how to increase people’s role ownership.

  • Learn how to manage and overcome disruptive behaviours.

  • Discover group tasks to do when disruptive behaviour arises.

  • Master how to craft future sessions based on behavioural insights.

  • Learn real world examples of how to overcome conflict.

  • Reveal the social biases that affect group behaviour.

  • Learn that biases are amplified in teams. And they limit ideation and innovation.

  • Get tools to reset biases and stop them influencing team decisions.

  • Ideate a facilitation session using our behavioural insights prompt cards. No need for existing knowledge.

  • Takeaway our tasks and cheatsheets from the session. Apply what you have learnt straight away.



What you’ll receive

  • A clear foundation of behaviour facilitation.

  • Tools and cheatsheets to run your own creative sessions.

  • Experiments on how to play with the room and the energy of the group.

  • Test facilitation session using our behavioural insights prompt cards.

  • 15 minute 1:1 followup for any lingering questions.

What to expect

  • Learn my experimenting. This course is all about exploring, active doing and reflecting.

  • Small groups. We limit class sizes to 20 people.

  • Fuel. We’ll provide you with snacks and freshly brewed coffee.

  • Hosted at: London. Venue TBC

Team bookings

For bookings above 3 people email Alex at Alex@


Meet your facilitators


Triin Jassov

Triin is an experience designer, founder of What Can Go Wrong studio and collaborator at Mischief Makers.
She will be responsible for applying facilitation as a fundamental tool to understand how your audience makes meaning and thus how you can make a meaningful experience for them.
Triin has a mixed background having previously facilitated experience-based platforms from small organisations such as Elevator Startups to Fortune 500 companies like Adidas, 72andSunny, Hyper Island.


Lauren Kelly

Lauren knows people. Really knows people. Why they do things, why they don’t, what they want to do or had better not do. Lauren is a Design Psychologist and founder of BehaviourStudio. She has worked with Microsoft, Coop, The British Government, The Estonian Government, Sky Betting & Gaming and Hyper Island to bring behavioural science to teams, process and design.


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